Customer Support Channels
A One–Hour Response Time Guarantee
Every assistance request you submit to us will be dealt with within maximum sixty minutes. If for any reason whatsoever your ticket or email needs additional assistance from a server administrator, we will timely forward it and leave a note to notify you that your issue is being worked on. If you make use of our Admin Services package, all of the tasks included there will be performed at a time that suits you.
An Exceptional Technical Support Service
- We’ll be at your disposal 24/7/365 to respond to any enquiries that you may have connected with our Online Control Panel and any of the applications that we have preinstalled on your behalf on the server. If you also need help with server administration tasks, you can take a glimpse at our Admin Services package, which includes backup disk storage space, weekly Operating System updates, server monitoring and rebooting services, plus problem troubleshooting and software installation services.
An Easy–to–Navigate Help Area
Every Linux dedicated servers hosting package is fitted out with our cost–free Online Control Panel, which features an integrated knowledgebase and a collection of educational video tutorials. Whenever you require assistance while working with the Online Control Panel, just click on the Help or Videos buttons in the upper right corner.