Assistance Channels

  • 1 hour ticket response time
  • A one hour Ticket Response Guarantee

  • Each ticket you post to our technical help and support staff will be replied to within up to 1 hour. All basic inquiries shall be responded to straight away. Nevertheless, if the support request you have sent us calls for the assistance of a trained technician, we’ll address the ticket to him and will notify you about the delay.

  • Top quality support service
  • Professional Tech Assist Service

  • Our technical support Department will be working for you round the clock to to respond to all support inquiry tickets that you submit. We offer technical support for the programs that are installed in advance on your web server. These include our custom produced Online Control Panel, the chosen OS as well as the server administration panel (with regards to the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • A thorough and frequently updated knowledge base is built into our custom–built Online Control Panel. It gives you quick tips on how to conduct all the general site managing tasks. The Help zone offers comprehensive how to content articles and step by step video guides. You can access the Help section by pressing the Help or Video buttons in the top right side of each Control Panel section.